ZIA FAQ

We are always working on improving the Frequently Asked Questions page.  Please email info@ziarecords.com with any questions you may have or if you don't see answers below.

For questions regarding online purchases, you can contact us via email at info@ziarecords.com or via phone at 623-580-4942, Extension 805.

FREQUENTLY ASKED STORE QUESTIONS

How many stores do you have? And where?
There are five Zia locations in the Phoenix metro area, one in Tucson and two in Las Vegas.  Visit our locations page for more info on addresses, hours of operation and store hours.

Can I email Zia with questions?
You can email us at info@ziarecords.com with any specific questions not answered in the FAQ section. Please also visit our Buy-Sell-Trade page for more info on trade at our 8 Zia locations.

ONLINE PURCHASES


What is the return policy for items purchased online?
For more info both online and in-store purchase returns, please visit Returns Policyor contact us at info@ziarecords.com or call us at 623-580-4942, Extension 805. Online purchases cannot be returned at our physical store locations.

How can I cancel an order?
If you would like to cancel some or all of the items in an order you recently placed, log into our website and visit your "Orders" page. Any items in your order that our stores have not already started fulfilling will have a "Cancel Item" button on the right. Click this button for each item you wish to cancel. Any items without that button available are either currently being fulfilled or have already shipped, and we cannot guarantee a cancellation on these items. However, please contact ziarecords@gmail.com or call us during business hours at 623-580-4942 Extension 805 to request your cancellation, and we'll do what we can. Please note that if cancelling an item in your order brings your order below the free shipping threshold, a shipping charge will be added to your order.


What about Pre-Orders & Special Orders for exclusive and limited edition vinyl?
Due to the ever-increasing complications of the vinyl industry, Zia Records cannot guarantee each order placed until after confirmation is made with labels and distributors, which may occur up to a few weeks after your order is placed. Placing a special order with us usually means we'll be able to get exactly what you're after, but production delays and other complications may prevent us from obtaining your order. We won’t charge your card until we have it stock.

Z-CARD FREQUENT BUYER PROGRAM

Can I use my Z-Card online? Do I get credit on my Z-Card for purchases made online at www.ziarecords.com?
If you already have a Z-Card, log in with your connected email address and points will automatically start to accumulate with each purchase. If you're having issues or your account is not connecting, you can Email us at info@ziarecords.com with your Z-Card number.

Can I use my Frequent Buyer Points on ziarecords.com?
Yes, as long as the e-mail address on your Frequent Buyer Card matches the e-mail address you used to set up your ziarecords.com account.

How do I earn points on purchases & trades?
Customers can earn points for making purchases and trading in items. For every $13 spent or traded using your valid Z-Card, one (1) point is earned. Each point is good for 50% off of a single item equal to, or less than, the number or points you have. For example : if you have ten points, you can get a ten dollar item for 50% off, but you can't get a $20 item half off until your account has 20 points.


For more info on our Points system, visit Zia Points

SHIPPING

How long will it take to get my order?
Orders are usually filled within 2-4 days, but Special Orders can take up to 10-12 days to fill depending on availability. Delivery times vary depending on destination.

Does ZIA ship items internationally?
No, we do not currently ship orders internationally.

Does ZIA process inmate mailings?
Zia no longer processes any inmate mailings.

Does ZIA have a cut-off date for orders placed for the holidays to arrive before December 24th?
Zia suggests that all customers looking to receive holiday gift orders by December 24th place orders no later than December 7th or earlier to provide enough shipping time, but still does not guarantee delivery by the 24th given current difficulties and delays in shipping across the country. Orders cannot be guaranteed for arrival by December 24th, however orders placed on or before December 7th have a higher chance of arriving by December 24th.



ZIA RETURN POLICY – STORE LOCATIONS ONLY

What's your return policy for items purchased at ZIA stores?
We want you to feel good about the things you buy at ZIA, so we're taking away the risk of getting stuck with something you don't like. Here's how our customer insurance/returns policy works


How long do I have to return something?
If you want to return something you bought, just bring it back to any ZIA location within 7 days of purchase. We will need the original sales receipt to process any returns.


Can I get a refund?
Like most stores, we don't give cash or credit card refunds, but we will exchange your item for something you will like better.


What if I buy something I don't like?
If it's NEW and UNOPENED, or ANY PRE-OWNED ITEM, we will exchange it for something different, or give you store credit for the amount of your purchase.


What if I buy something and it does not work?
We inspect all items before we put them out for sale, but if you buy something defective that will not work, we will exchange it for another copy of the same item.


What if I bought a new item and opened it?
No problem. As long as it's in good condition, we'll give you the current PRE-OWNED sale value of the item for exchange or store credit.


We live in the desert, what about vinyl?
Vinyl albums are fragile and easily damaged in shipping, so we can't guarantee it's going to be in perfect condition. Because of this, all new vinyl returns are subject to manager approval. Items with minor packaging defects and minor warping will not be accepted for return. Items damaged by heat, sunlight, or mishandling after they leave the store will not be accepted for return. Opened new vinyl that is not defective will be exchanged for the used resale value in credit. Please see management if you have any questions regarding vinyl returns.



MUSIC CONSIGNMENT

Wondering how to get your music into our stores?
Please e-mail Zia with band info, links and request to Zia Consignment Email. Once your info has been received and processed we will contact you with further info on setting up consignment at Zia.