We are always working on improving the Frequently Asked Questions page.  Please email info@ziarecords.com with any questions you may have or if you don't see answers below.

For questions regarding online purchases, you can contact us via email at info@ziarecords.com or via phone at 623-580-4942, Extension 805.


How many stores do you have? And where?
There are five ZIA Record Exchange locations in the Phoenix metro area, one in Tucson and two in Las Vegas.  Visit our locations page for more info on addresses, hours of operation and store hours.

Can I email ZIA with questions?
You can email us at info@ziarecords.com with any specific questions not answered in the FAQ section. Please also visit our Buy-Sell-Trade page for more info on trade at our 8 ZIA locations.


How do I download my Digital/MP3 purchases from www.ziarecords.com?
Once you've completed your purchase, you will receive an email with directions and link. Remember to check your email immediately following your purchase.

What is the return policy for items purchased online?
For online purchase returns, please contact us at info@ziarecords.com or call us at 623-580-4942, Extension 805. Online purchases cannot be returned at our physical store locations.


Can I use my Z-Card online? Do I get credit on my Z-Card for purchases made online at www.ziarecords.com?
Zia can add points to your Z-Card account when you make purchases online at www.ziarecords.com.  Email us at info@ziarecords.com with your Z-Card number and we’ll add points to your account.

Can I use my Frequent Buyer Points on ziarecords.com?
Yes, as long as the e-mail address on your Frequent Buyer Card matches the e-mail address you used to set up your ziarecords.com account.

How do I earn points on purchases & trades?
Customers can earn points for making purchases and trading in items. For every $13 spent or traded using your valid Z-Card, one (1) point is earned. Each point is good for 50% off of a single item equal to, or less than, the number or points you have. For example : if you have ten points, you can get a ten dollar item for 50% off, but you can't get a $20 item half off until your account has 20 points.


Does ZIA have a cut-off date for orders placed for the holidays to arrive before December 24th?
Zia suggests that all customers looking to receive holiday gift orders by December 24th place orders by December 13th or earlier to provide enough shipping time. Orders cannot be guaranteed for arrival by December 24th, however orders placed on or before December 13th have a higher chance of arriving by December 24th.

How long will it take to get my order?
Orders are usually filled within 2-4 days, but Special Orders can take up to 10-12 days to fill depending on availability. Delivery times vary depending on destination.

Does ZIA ship items internationally?
No, we do not currently ship orders internationally.

Does ZIA process inmate mailings?
Zia no longer processes any inmate mailings.


What's your return policy for items purchased at ZIA stores?
We want you to feel good about the things you buy at ZIA, so we're taking away the risk of getting stuck with something you don't like. Here's how our customer insurance/returns policy works

How long do I have to return something?
If you want to return something you bought, just bring it back to any ZIA location within 7 days of purchase. We will need the original sales receipt to process any returns.

Can I get a refund?
Like most stores, we don't give cash or credit card refunds, but we will exchange your item for something you will like better.

What if I buy something I don't like?
If it's NEW and UNOPENED, or ANY PRE-OWNED ITEM, we will exchange it for something different, or give you store credit for the amount of your purchase.

What if I buy something and it does not work?
We inspect all items before we put them out for sale, but if you buy something defective that will not work, we will exchange it for another copy of the same item.

What if I bought a new item and opened it?
No problem. As long as it's in good condition, we'll give you the current PRE-OWNED sale value of the item for exchange or store credit.

We live in the desert, what about vinyl?
Vinyl albums are fragile and easily damaged in shipping, so we can't guarantee it's going to be in perfect condition. Because of this, all new vinyl returns are subject to manager approval. Items with minor packaging defects and minor warping will not be accepted for return. Items damaged by heat, sunlight, or mishandling after they leave the store will not be accepted for return. Opened new vinyl that is not defective will be exchanged for the used resale value in credit. Please see management if you have any questions regarding vinyl returns.


New books and gift items may be exchanged for credit only within seven days with sales receipt if they are undamaged and in condition to be sold as NEW. NO REFUNDS WILL BE GIVEN. New books returned in condition to be sellable as pre-owned will be credited at the pre-owned exchange price.  Gift items must be unopened and sealed to be considered a new return, and will otherwise be credited at the pre-owned exchange price.

Pre-owned books may be exchanged for credit only within seven days with sales receipt if they are undamaged and in sellable condition. No refunds will be given.

NON-RETURNABLE ITEMS include audiobooks, comic books, graphic novels, opened shrink-wrapped items, apparel, magazines and other items marked as such.


Wondering how to get your music into our stores?
All you need to do to consign an artist with us is look over the consignment agreement, fill out the consignment form and e-mail that form back to ziaconsignment@gmail.com. (Please send back as an Excel format file for easy processing). Once your info has been received and processed we will contact you with further info on shipping.

Click HEREto download the consignment forms and terms (in a convenient .ZIP file). Please email us at ziaconsignment@gmail.com for more info or questions.